At Monk Scents, we aim to make sure your fragrances reach you safely and as quickly as possible.

1. DELIVERY ACROSS THE UAE

1.1. We currently deliver across the United Arab Emirates.

  • Standard Delivery: AED 20
  • Free Delivery: Available on orders of AED 150 or more
  • Estimated Delivery Time: 3–5 business days

1.2. Delivery times are estimates and may vary depending on your location, public holidays, high-demand periods, courier delays, or circumstances outside our control.

2. ORDER PROCESSING

2.1. Orders are processed after they have been successfully placed and confirmed.

2.2. Please make sure your delivery address, contact number, and other order details are correct before completing your purchase. Incorrect or incomplete information may result in delivery delays.

3. ORDER TRACKING

3.1. Once your order has been dispatched, tracking information will be shared with you by email.

4. DELIVERY ATTEMPTS

4.1. Please ensure that someone is available to receive your order at the provided delivery address.

4.2. If our courier is unable to complete the delivery because the customer is unavailable, cannot be contacted, or has provided incorrect delivery information, additional delivery charges may apply for another delivery attempt.

5. DELAYED OR MISSING ORDERS

5.1. Although we work closely with our delivery partners to ensure timely delivery, occasional delays may occur.

5.2. If your order has not arrived within the expected delivery period, please contact us with your order number so our team can assist you: